SAIC Motor
A one?month controlled pilot was conducted with the test?drive invitation rate kept at the same level. The pilot stores adopted the case?mining capability, while the control stores maintained the original operation mode. Data analysis of 130,000 valid business recordings reveals that pilot stores achieved notably deeper customer conversations, with a 10% increase in order?locking rate.
RT-Mart
Powered by smart employee badges to capture business communication data, the solution performs multi?dimensional analysis on reception scripts. Correlating order conversion volume, sales revenue and staff working metrics, it optimizes staffing scale and assigns business channels according to employee competencies to maximize human?resource value. Meanwhile, it extracts practical scripts from top?performing retail sales staff to build a standardized script library for staff training, improving front?line competency and overall sales performance.
China Unicom
Large?scale deployment of intelligent voice badges has been rolled out for smart?home engineers, with over 300 units delivered to realize the management objective of “one badge per staff, full?process controllability”. Integrating multiple converged capabilities, the smart badges mainly empower end?to?end on?site operations including home installation & maintenance, on?site inspection and fault repair.
